Privacy Policy

1. Introduction

TeleCare Canada ("we," "us," or "our"), operating at doctors.webdunias.com, is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual healthcare platform.

As a telehealth provider serving patients across Canada, we understand that your health information is among the most sensitive personal data. We take this responsibility seriously and have implemented comprehensive safeguards to protect it.

2. Information We Collect

We collect information to provide you with safe and effective healthcare services. This includes:

Personal Identification Information:

• Full name, date of birth, and gender
• Contact information (phone number, email address)
• Province of residence and health card information (where applicable)

Medical & Health Information:

• Symptoms, medical history, and current medications
• Allergies and pre-existing conditions
• Lab results, imaging results, and physician notes
• Consultation records and treatment plans

Technical Information:

• IP address, browser type, and device information
• Pages visited and time spent on our platform
• Communication records (with your consent)

3. How We Use Your Information

We use your personal and health information exclusively for the following purposes:

• Providing Healthcare Services: To connect you with licensed physicians and facilitate consultations, prescriptions, and medical notes
• Medical Record Keeping: To maintain accurate health records and ensure continuity of care
• Communication: To contact you regarding your consultation, follow-up care, and appointment reminders
• Safety & Quality: To monitor service quality and ensure patient safety
• Legal Compliance: To comply with applicable health laws and regulatory requirements in Canada
• Billing: To process payments for services rendered

We will never use your health information for marketing purposes without your explicit consent.

4. Sharing of Information

TeleCare Canada does not sell, rent, or trade your personal health information to any third party. We may share your information only in the following limited circumstances:

• With Your Treating Physician: Your information is shared with the licensed physician conducting your consultation
• With Pharmacies: When sending prescriptions to your chosen pharmacy, we share only the information necessary to fulfill your prescription
• With Laboratories: When requisitions are issued, relevant information is shared with the lab or imaging centre you choose
• As Required by Law: We may disclose information if required by law, court order, or to prevent serious harm to you or others
• With Your Consent: For any other purpose, only with your express written consent

5. Data Security

We employ industry-leading security measures to protect your health information, including:

• End-to-End Encryption: All communications and data transmissions are encrypted using TLS 1.3 or higher
• Data Encryption at Rest: Your stored health records are encrypted using AES-256 encryption
• Access Controls: Strict role-based access controls ensure only authorized personnel can access your data
• Regular Security Audits: We conduct regular security assessments and penetration testing
• Secure Data Centres: Your data is stored in PIPEDA-compliant Canadian data centres

In the event of a data breach that affects your personal health information, we will notify you and the appropriate authorities within the timeframes required by applicable Canadian law.

6. Your Privacy Rights

Under PIPEDA and applicable Canadian privacy legislation, you have the following rights regarding your personal health information:

To exercise any of these rights, please contact our Privacy Officer at care@webdunias.com or call +1(551)998-0620. We will respond to all requests within 30 days as required by PIPEDA.

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (using privacy-compliant analytics tools).
• Preference Cookies: Remember your settings and preferences for future visits.

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect some functionality of our website.

8. Data Retention

We retain your personal health information for as long as necessary to provide our services and as required by applicable Canadian law. Medical records are typically retained for a minimum of 10 years from the date of the last consultation, in accordance with provincial health record retention requirements. After the retention period expires, your data is securely destroyed using methods that prevent recovery.

9. Children's Privacy

Our services are primarily intended for adults aged 18 and over. If a child under 18 requires medical consultation, a parent or legal guardian must be present and consent to the consultation. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Our Privacy Officer

If you have any questions, concerns, or complaints about our privacy practices, or if you wish to exercise any of your privacy rights, please contact our designated Privacy Officer:

• Phone / WhatsApp: +1(551)998-0620
• Email: care@webdunias.com
• Website: doctors.webdunias.com
• Service Area: Serving globally in Canada